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When will my order ship if it includes out-of-stock items?
If your order includes items that are currently out of stock, we apologize for any delays. We are waiting for restocks from our suppliers, and orders will be shipped once the items arrive. You will receive tracking confirmation once your order has sh
What should I do if my item arrives damaged?
We are sorry to hear that your item arrived damaged. Please provide us with pictures of the damaged item and the exterior of the shipping box, especially if there seems to be no visible damage to the box. This will help us determine the next steps to
Is the Fiber Club subscription monthly or bi-monthly?
Our Fiber Club is currently running on a bi-monthly schedule, but we hope to switch back to a monthly schedule in the near future. We would love to have you as part of our community to share new fibers and experiences.
Can I apply a discount code after placing an order?
If you forgot to apply a discount code during checkout, please contact us. We can apply the discount to your order and refund you the difference. We hope you enjoy your purchase, and please let us know if there is anything else we can assist you with